If you have a Complaint.

 

We hope that you will never have cause to complain but if you do and you wish to register a complaint, please contact our network;

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In writing: Stonebridge Mortgage Solutions Ltd. Regency House Miles Gray Road Basildon Essex SS14 3FR

By telephone: 0345 646 5535

By email: complaints@stonebridgegroup.co.uk

 

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

 

Consumer Protection

 

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.Insurance advising and arranging is covered 90% of the claim, without any upper limit. You can find out more about the scheme on the FSCS website.